Digitizing MRO Operation: Here’s What to Know
Maintenance, Repair, and Overhaul (MRO) services are crucial for every airline operator and there is an essential need to make them more efficient while reducing the complexity involved. The MRO processes involve the assessment, renovation, and modification of aircraft by ensuring adequate and timely supply of spare parts, accessories, and raw materials. And to make them more productive, what is required is the automation of all the tasks involved and the use of newer technologies that aid in optimization and innovation of the various operations.
More and more organizations are looking to digitalise their MRO systems by using innovation-rich aviation maintenance software designed to address the segment’s business and regulatory environments. An advanced software uses artificial intelligence, and other advanced technologies to enhance customer communication, diagnose malfunctions by using pattern recognition methods and providing suggestions for up-selling services. The aim of this software is to generate cost savings and boost efficiency by making optimal predictions to improve the supply chain working.
Automation is Key
Automation of the MRO systems and data exchange makes maintenance and other processes more effective and cost-saving. It will replace the large amount of paperwork that is involved. Automation will also enable the manufacturers and other organizations to predict the need for maintenance thereby reducing downtime and ensuring better availability of the aircraft.
The paperless maintenance of records not only saves paper and environmental resources but also time. Automation also expedites the updating and sharing of information amongst all the parties involved in aviation maintenance. Another advantage is a reduction in the errors that creep in due to manual inputs. Also important is the streamlining of various processes thereby improving the overall system.
Automation leads to increased transparency about the resources and the same can even be shared with the customers for fostering great trust.
Artificial Intelligence Driven Bots
Advanced MRO software uses artificial intelligence driven bots to allow airlines to connect more directly with customers. This not only enhances the quality of communication but also results in optimisation of processes and faster response times. These chatbots allow customers to search for flight information, find the best options, and even book tickets. Bots can also respond to consumers via messages, web, SMS, or email and update them on their existing reservation, make changes to it, process payments and refunds and send proactive notifications. Since the bot is available 24 by 7, it is a highly convenient option to handle customer queries.
A chatbot can also help schedule itineraries so that employees can complete their assigned tasks at the right time. This is very crucial for the aviation segment that relies heavily on the efficient performance of aviation maintenance staff.
Machine Learning and Condition Analytics
Machine learning helps in analyzing complex patterns that are a result of large data sets. This technology allows airlines to precisely predict the timing of the replacement of various components. The goal of using machine learning techniques is to improve the accuracy of component lifetime predictions. It also helps them plan preventive measures for avoiding any kind of failures and improving fleet management services.